What you should do upon arrival will differ depending on what property you are staying in. If you require oversnow transport we ask you to please make your way to the Corral carpark and park your car in the loading zone in front of the concrete bollards, located in front of the medical centre. From there you will notify reception of your arrival and they will arrange for your luggage to be collected and delivered to your property. If you do not require oversnow transport you will receive instruction on how to directly proceed to your property. Information on what to do when you arrive is emailed to you before your stay.

If you are planning to arrive after hours please get in contact with us on 03 5759 3088 prior to your arrival date to discuss your arrival and talk about transporting your luggage to your accommodation. The oversnow service stops at 10pm.

Please contact our office within 7 days of your departure to claim your items. Lost property can be forwarded to you & postage costs charged to the credit card on your booking.

No, you do not need to bring your own firewood. If your property has a fireplace, the firewood will be provided onsite.

Unfortunately, we do not have a snow guarantee. No compensation will be given should there be no snow during your visit.

During the declared snow season all visitors to Mt Hotham must pay a resort entry fee, which covers essential winter services provided to guests, including the Mt Hotham Ski Patrol, village snow clearing, free village transport, traffic and car parking services, cross country trail grooming, waste management and environmental management. Please refer to MtHotham.com.au for more information.

In the event that you need to cancel your booking (only if booked directly with Mt Hotham Accommodation), you will need to notify our office in writing. Please note that the following fees will apply:

• Cancellations made between 0 and 90 days of the arrival date, no refund is applicable unless the chalet is rebooked. In this instance, a partial refund may be available.
• Cancellations made more than 90 days prior to the arrival date incur a penalty of a $100 service charge.

Check in is available from 4:00 pm and the check out time on the day of your departure is 10:00 am.

If car parking is not included in your accommodation, you will need to park in the overnight car park which is between bus stops 8 & 12 on the Great Alpine Road.

Yes, bedding and towels are provided based on the number of guests confirmed on the reservation. Additional linens and towels may be requested on site for an additional fee.

Mt Hotham is not dog friendly, however Dinner Plain is, talk to our team at dinnerplainaccommodation.au for dog friendly accommodation options

Legally, you are required to carry chains when visiting the mountain during the official snow season. We recommend stopping to rent snow chains for your car at 'Hoys' in Harrietville which is the next town past Bright towards Mt Hotham. They also have chains available for hire in Omeo. Contact Hoys today to discuss whether your car can fit chains as not all vehicles can - email info@hoysskis.com.au, call 1800 GO SNOW

Lift tickets can be purchased directly from mthotham.com.au. We recommend prebooking your skis/boards/snow gear through Hoys Skis – they have 5 conveniently located ski shops including one in the Hotham Village Centre in Corral day carpark & one in the Lodges precinct at Jack Frost. Excellent customer service, high quality snow equipment & very competitive prices. Hoys are offering lots of deals this season including an extra 5% off if booking before 1st June 2023; a “value season” offer; super low rates for Epic Pass holders; 5th consecutive day rentals for FREE & 30% off all ski & board rental packages if you book minimum 3 days in advance. www.hoysskis.com.au

There are no service stations on the mountain. Bright and Omeo are the last places you can get fuel from before Mt Hotham/Dinner Plain.

(If you have a Diesel car, make sure you have filled with alpine fuel)

Mt Hotham Accommodation will not be accountable for road closures, acts of nature or any reason as to why you are not able to attend your holiday. We will try to accommodate your booking however no guarantees can be made. Please remember there are 2 approaches to Mt Hotham, we recommend you to call VICROADS on 131171 to check road conditions and the best possible route prior to leaving home. We recommend purchasing travel insurance.

Winter - The Mount Hotham Medical Centre is located in the corner of the Mt Hotham Day car park. Should you require medical assistance please call 03 5759 3551 for an appointment.

Not many of our properties have wifi, but the Telstra networks has good coverage, most of our guest use their hot spot off their phone.